Shipping and Returns

How long will my order take?

Sustainability as a fashion brand is important to us so we prefer to only make what we sell so because of this all our items are made when they have been purchased. The wait time can vary depending on what has been purchased but usually you should expect to wait between 2-3 weeks for delivery.

If you have any questions about your order and delivery time then do not hesitate to contact me at julia@alternatots.com.

Shipping

All items are sent as detailed in our Terms & Conditions.

I use various different parcel couriers depending on item ordered. Please put in a contact telephone number where possible as this will be used with the delivery company and they may contact you.

Overseas items are sent via airmail with a tracked service.

I always obtain proof of postage for all items sent.

Please note: we cannot be held responsible for postage delays either in the UK or to overseas locations or items lost in the post.

Returns

All items are checked before being sent out but if for any reason you are unhappy with your item then please inform me straight away at julia@alternatots.com

If you need a different size then please be aware that it might have to be made first so i will not be able to change it straight away, if you are worried about what size to order then please speak to me first.

Alternatots accepts exchanges for products that have not been washed, worn or damaged and the tags (if it has one) must be attached to the garment.

I do not accept returns for items sold at a reduced price or in my SALE section.

Please contact me within 7 working days of receiving your order if you wish to return an item and it should be returned to me within 28 days of receipt if you require a refund.

If you do return an item then please use the Royal Mail signed for method for peace of mind and please inform me first so that I know to expect it.

Buyer pays for the return of items and postage will not be refunded unless the item is faulty.